Touch ‘n Go: This glitch is costing us too much

04 Oct 2006
DATUK NORDIN YUSOF, Subang Jaya

I WOULD like to highlight the problem I face in using the Touch ’n Go card and the Smart Tag.

Recently, I reloaded my card for RM50 at a Petronas service station at Bukit Antarabangsa.

After I had used it for a few days driving from my house to my office
in Subang Jaya, my credit balance dropped from RM48 to RM4.50.

I was surprised at this sudden drop in my credit line. When I inquired
at the same service station, the staff told me that she had received a
number of complaints from customers.

I hope the Touch ’n Go authorities would look into this matter. People
use the card for convenience and not to be inconvenienced with
financial mix-ups or worse, being short-changed.

I also hope that our Transport Ministry could look into this matter as
there may well be others facing the same problem without being aware of
it.